Refund policy

REFUND POLICY

This Return and Refund Policy applies to purchases made on Lekemi Technology's retail website www.lekemitek.com. By making a purchase on the Website, you agree to adhere to the terms outlined in this policy.

1. Returns:

a. Eligibility: We accept returns on products that are unused, in their original condition, and returned within 30 days from the date of purchase.

b. Return Process: To initiate a return, please contact our customer service team to obtain a return authorization (RA) number. Returns made without an RA number may not be accepted.

c. Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method and retaining proof of postage for your records.

d. Refund: Once we receive and inspect the returned item, we will process your refund within [number of days] days. Refunds will be issued to the original payment method used for the purchase.

2. Exchanges:

a. Eligibility: We offer exchanges for products that are defective or damaged upon receipt. Exchanges for other reasons may be granted at our discretion.

b. Exchange Process: To request an exchange, please contact our customer service team within 7 days of receiving your order. We will provide instructions on how to return the item and arrange for a replacement to be sent.

3. Non-Returnable Items:

Certain items may be marked as final sale and are not eligible for return or exchange. These items will be clearly indicated on the product page.

4. Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer service team immediately. We will arrange for a replacement to be sent to you or offer a refund, depending on your preference.

5. Cancellation Policy:

Orders may be cancelled prior to shipment. Once an order has been shipped, it cannot be cancelled. If you wish to cancel an order, please contact us as soon as possible.

6. Contact Us:

If you have any questions or concerns about our Return and Refund Policy, please contact us.

This Return and Refund Policy is subject to change without notice. Please check this page regularly for updates.